FrontierBackground Checks LLC
🔄 Dispute Resolution
Our Dispute Process
If you believe information in your background check report is inaccurate or incomplete, you have the right under the FCRA to dispute it. Here is exactly how our process works — step by step.
Dispute Timeline at a Glance
1
Submit
You submit your dispute with supporting documents
Day 0
2
Confirm
We acknowledge receipt and review your submission
Within 5 Days
3
Investigate
We contact the original data source to verify
Days 5–25
4
Resolve
Information is corrected, deleted, or verified as accurate
By Day 30
5
Notify
We send you written results and next steps if needed
By Day 30
Your Right to Dispute
Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681i, you have the right to dispute any information in your consumer report that you believe is inaccurate, incomplete, or unverifiable. This right is free — there is no cost to you to file a dispute.
Frontier Background Checks LLC is required by law to investigate your dispute within 30 days of receipt (or 45 days if you provide additional relevant information during the investigation period). We take this obligation seriously and are committed to resolving disputes fairly and promptly.
What You Can Dispute
Criminal records that were dismissed, expunged, or do not belong to you · Employment or education history that is incorrect · Personal information such as name, address, or date of birth · Driving records that are inaccurate · Any other information you believe is wrong or belongs to someone else
Step-by-Step Dispute Process
1
Submit Your Dispute
Complete our online Dispute Submission Form. Describe the specific information you are disputing, explain why you believe it is inaccurate, and upload any supporting documentation you have (court records, dismissal orders, payment receipts, etc.). You will also need to upload a government-issued photo ID to verify your identity.
Online Form Available
2
Acknowledgment of Receipt
Within 5 business days of receiving your dispute, we will send you a written acknowledgment confirming we have received it and that our investigation has begun. We will also inform you if we need any additional information from you.
Within 5 Business Days
3
Investigation
We contact the original source of the disputed information — such as a court, employer, or educational institution — and forward all relevant information you provided. The source is required to investigate and report back to us. We review all information gathered during this process thoroughly.
Up to 30 Days
4
Resolution
Based on the investigation findings, one of three outcomes will occur: (1) the disputed information is found to be inaccurate or unverifiable and will be corrected or deleted from your report; (2) the information is found to be accurate and will remain in your report; or (3) the information is updated to reflect more complete or accurate details.
5
Written Notification of Results
We will send you written notification of the results of our investigation, including: the findings and what changes (if any) were made to your report; a copy of your updated report if changes were made; and information about your right to add a statement of dispute if you disagree with the outcome.
Within 30 Days Total
Supporting Documentation
Providing supporting documentation significantly strengthens your dispute and helps us resolve it faster. Examples of helpful documents include:
- Criminal records: Court dismissal orders, expungement orders, not-guilty verdicts, or records showing the case belongs to another person
- Employment history: Official employment verification letters, pay stubs, W-2 forms, or termination letters with correct dates
- Education: Official transcripts, diplomas, or letters from the institution confirming your record
- Credit information: Payment receipts, account statements, or letters from creditors confirming resolution
- Driving record: Official DMV records or court documents showing dismissal or correction
- Identity issues: Documents confirming your correct name, date of birth, or address
Accepted file formats: PDF, JPG, PNG, DOC, DOCX. Maximum file size: 10MB per file.
Frequently Asked Questions
Is there a cost to file a dispute?
›
No. Disputing information in your background check report is always completely free under the FCRA. You will never be charged to file a dispute or request a reinvestigation.
What happens if the disputed information is found to be accurate?
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If our investigation confirms the information is accurate, it will remain in your report. However, you have the right to add a written statement of up to 100 words to your file explaining your dispute. This statement will be included in future reports containing the disputed information.
Can I dispute information if I’ve already been denied a job?
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Yes. You can dispute information at any time. If an employer took adverse action based on your report, they were required to provide you a copy of the report first. You have the right to dispute any information in that report regardless of whether an adverse action has already been taken.
How long does the investigation take?
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We are required by the FCRA to complete our investigation within 30 days of receiving your dispute. In most cases we aim to resolve disputes within 10–15 business days. If you provide additional relevant information during the investigation, the period may be extended to 45 days.
What if I disagree with the outcome of the investigation?
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If you disagree with our findings, you may: (1) add a statement of dispute of up to 100 words to your file; (2) file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov; or (3) consult with an attorney about your rights under the FCRA, which provides for legal action in cases of willful or negligent noncompliance.
Will the employer be notified that I filed a dispute?
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If information in your report is corrected or deleted as a result of your dispute, and the employer received that report in the past two years, we are required by the FCRA to send them a corrected version of your report at your request.
Ready to Submit Your Dispute?
Free · Secure · FCRA Compliant · Results within 30 days
Need Help? Contact Us Directly
If you have questions about the dispute process or need assistance, our Wyoming-based team is here to help.
Owner
Spencer Gauthier
Phone
CFPB Complaints