These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “Employer,” or “User”) and Frontier Background Checks LLC (“Frontier,” “we,” “us,” or “our”), a Wyoming limited liability company operating as a consumer reporting agency (CRA) under the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq.

By accessing our website, submitting a background check request, or using any of our services, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, do not use our services.

Frontier Background Checks LLC provides employment background screening services to authorized employers and organizations, including but not limited to:

• Criminal history searches at the county, state, and national level
• Identity verification and SSN trace
• Employment and education verification
• Motor vehicle record (MVR) searches
• Drug screening coordination
• Sex offender registry searches
• Credit history reports (where permitted by law)
• Professional reference checks

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We may decline to process any request at our sole discretion.

As a client requesting background check services, you agree and certify that:

• You have a permissible purpose under the FCRA to obtain a consumer report, specifically for employment screening of current or prospective employees or contractors
• You will not use consumer reports for any purpose other than employment screening
• You will not request a report on yourself or any individual without a legitimate employment-related reason

• You have provided or will provide the applicant with a standalone written disclosure that a background check may be obtained
• You have obtained or will obtain written authorization from the applicant before the report is requested
• Your disclosure and authorization documents comply with applicable federal and state laws

• Before taking adverse action based on a report, you will provide the applicant with a pre-adverse action notice, a copy of the report, and a Summary of Consumer Rights Under the FCRA
• After a reasonable time, if you take final adverse action, you will provide written notice to the applicant as required by the FCRA
• You will maintain records of all disclosures, authorizations, and adverse action notices as required by law

By submitting a background check request, you agree to pay the applicable fees for the selected screening package or à la carte services as listed on our pricing page.

• Fees are non-refundable once the applicant invitation has been sent or the screening process has begun
• Payment is due at the time of request submission unless a separate billing arrangement has been established in writing
• We reserve the right to update our pricing at any time with reasonable notice
• Returned payments or chargebacks may result in suspension of your account and additional fees
• Any disputed charges must be reported to us within 30 days of the invoice date

Consumer reports provided by Frontier Background Checks LLC are strictly confidential. As a client, you agree to:

• Use consumer reports only for the permissible purpose stated at the time of the request
• Limit access to reports to only those employees or agents with a need to know
• Properly dispose of reports containing consumer information in a secure manner
• Not share, sell, or disclose report contents to any unauthorized third party
• Notify us immediately if you become aware of any unauthorized access to or disclosure of consumer report data

Frontier Background Checks LLC uses industry-standard sources and reasonable procedures to ensure the accuracy of information in consumer reports. However:

• We do not guarantee the completeness or accuracy of information obtained from third-party sources such as courts, employers, or government databases
• Court records and other public records may be incomplete, delayed, or contain errors beyond our control
• Employment and education verifications depend on the accuracy of information provided by third parties
• Our reports should be used as one factor among many in employment decisions and not as the sole basis for hiring or adverse action

We follow reasonable procedures to ensure maximum possible accuracy as required by the FCRA, 15 U.S.C. § 1681e(b).

To the fullest extent permitted by applicable law, Frontier Background Checks LLC’s liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business opportunities, or reputational harm, even if advised of the possibility of such damages.

This limitation does not apply to liability arising from our willful misconduct, gross negligence, or violations of the FCRA.

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions, and applicable federal law including the FCRA.

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Wyoming, except that either party may seek injunctive relief in any court of competent jurisdiction.

We reserve the right to update or modify these Terms at any time. We will post the updated Terms on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

Questions about these Terms of Service? Contact us: